← Back to Home

Terms & Conditions

Welcome to PolicyWriter AI. These Terms and Conditions ("Terms") govern your access to and use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our services.

1. Definitions

For the purposes of these Terms:

• "Company," "we," "us," or "our" refers to PolicyWriter AI, Registration No. 31283758, located at Blk 309B Doe Lane Crescent, Singapore 759184.
• "Services" refers to all services provided by PolicyWriter AI, including but not limited to policy development, procedure documentation, compliance consulting, and related professional services.
• "Website" refers to policywriterai.biz and all associated pages, features, and content.
• "User," "you," or "your" refers to any individual or entity accessing or using our Services.
• "Content" refers to all text, images, graphics, data, information, and materials on our Website.
• "Client" refers to any individual or organization that engages our Services under a formal service agreement.

2. Acceptance of Terms

By accessing our Website or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy. These Terms constitute a legally binding agreement between you and PolicyWriter AI.

If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3. Eligibility

Our Services are intended for use by:

• Individuals who are at least 18 years of age
• Business entities legally registered and authorized to conduct business
• Individuals with the legal capacity to enter into binding contracts

By using our Services, you represent and warrant that you meet these eligibility requirements.

4. Description of Services

PolicyWriter AI provides professional consulting services specializing in:

4.1 Policy Development

Creation of comprehensive company policies aligned with industry standards, regulatory requirements, and best practices. Our policy development services include research, drafting, review, and refinement.

4.2 Procedure Documentation

Development of clear, actionable procedures that guide operations and ensure consistency. We create step-by-step documentation for various business processes.

4.3 Compliance Consulting

Expert guidance on regulatory compliance, risk management, and legal requirements across various industries and jurisdictions.

4.4 Policy Updates and Reviews

Regular review and updating of existing policies to ensure continued relevance, compliance, and effectiveness.

4.5 Training and Implementation Support

Assistance with policy implementation, employee training, and change management to ensure successful adoption.

4.6 Custom Solutions

Tailored policy and procedure frameworks designed specifically for your industry, organizational structure, and business needs.

5. Service Engagement and Agreements

5.1 Service Proposals

Before commencing any work, we will provide you with a detailed service proposal outlining:

• Scope of work and deliverables
• Timeline and milestones
• Fees and payment terms
• Responsibilities of both parties
• Any specific terms applicable to the engagement

5.2 Service Agreements

Upon acceptance of our proposal, we will enter into a formal Service Agreement that supplements these Terms. In the event of any conflict between these Terms and a Service Agreement, the Service Agreement shall prevail.

5.3 Scope Changes

Any changes to the agreed scope of work must be documented in writing and approved by both parties. Changes may result in adjustments to fees and timelines.

6. Fees and Payment

6.1 Service Fees

Fees for our Services are specified in individual Service Agreements and may be based on:

• Fixed project fees
• Hourly rates
• Retainer arrangements
• Subscription-based pricing

6.2 Payment Terms

Unless otherwise specified in a Service Agreement:

• Invoices are due within 30 days of the invoice date
• Payment may be required in advance for certain services
• We accept payment via bank transfer, credit card, or other agreed methods
• Late payments may incur interest charges at the rate of 1.5% per month or the maximum allowed by law

6.3 Expenses

Reasonable out-of-pocket expenses incurred in providing Services (such as travel, research materials, or third-party services) will be billed to the Client with prior approval.

6.4 Taxes

All fees are exclusive of applicable taxes, duties, or levies. You are responsible for payment of all taxes associated with your purchase, except for taxes based on our income.

7. Intellectual Property Rights

7.1 Our Intellectual Property

All content on our Website and in our Services, including but not limited to text, graphics, logos, designs, methodologies, templates, and software, is the property of PolicyWriter AI or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute our Content without written permission
• Modify, create derivative works, or reverse engineer our Services
• Use our trademarks or branding without authorization
• Remove or alter any copyright or proprietary notices

7.2 Client Materials

You retain all rights to materials, information, and data you provide to us. By providing such materials, you grant us a limited, non-exclusive license to use them solely for the purpose of delivering Services to you.

7.3 Work Product Ownership

Upon full payment of all fees, you will own the specific policies, procedures, and documents we create for you under a Service Agreement. However:

• We retain ownership of our methodologies, templates, and processes
• We may use anonymized, non-identifiable information derived from our work for research and improvement purposes
• We reserve the right to use general knowledge and experience gained

8. Confidentiality

8.1 Confidential Information

We recognize that in providing Services, we may have access to confidential and proprietary information about your business. We agree to:

• Maintain strict confidentiality of all Client information
• Use confidential information only for providing Services
• Not disclose confidential information to third parties without your consent
• Implement appropriate security measures to protect confidential information

8.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no breach of these Terms
• Was lawfully known to us before receiving it from you
• Is independently developed by us without reference to your confidential information
• Must be disclosed pursuant to legal or regulatory requirements

9. Representations and Warranties

9.1 Our Warranties

We warrant that:

• Services will be performed with reasonable skill and care consistent with industry standards
• We have the necessary expertise and qualifications to provide Services
• Work product will be original or properly licensed
• We will comply with applicable laws and professional standards

9.2 Your Warranties

You warrant that:

• You have the authority to engage our Services and accept these Terms
• Information provided to us is accurate and complete
• You will comply with all applicable laws in using our Services
• You have the right to provide any materials you share with us

9.3 Disclaimer

10. Limitation of Liability

10.1 Limitation of Damages

To the maximum extent permitted by law, PolicyWriter AI's total liability arising out of or related to these Terms or our Services shall not exceed the total fees paid by you for the specific Services giving rise to the liability during the 12 months preceding the claim.

10.2 Exclusion of Consequential Damages

In no event shall PolicyWriter AI be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Loss of goodwill or reputation
• Cost of substitute services

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

10.3 Exceptions

Nothing in these Terms limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited by applicable law

11. Indemnification

You agree to indemnify, defend, and hold harmless PolicyWriter AI, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your breach of these Terms
• Your violation of any law or rights of a third party
• Your misuse of our Services
• Your negligence or willful misconduct
• Any materials or information you provide to us

12. Professional Standards and Ethics

PolicyWriter AI is committed to the highest standards of professional ethics. We will:

• Avoid conflicts of interest and disclose any potential conflicts
• Provide objective, unbiased professional advice
• Maintain client confidentiality except as required by law
• Perform Services with competence and diligence
• Keep current with developments in our field
• Act with integrity and honesty in all dealings

13. Termination

13.1 Termination by Either Party

Either party may terminate a Service Agreement upon written notice if the other party:

• Materially breaches these Terms and fails to cure within 30 days of written notice
• Becomes insolvent or files for bankruptcy
• Engages in illegal or unethical conduct

13.2 Termination for Convenience

You may terminate Services for convenience upon 30 days' written notice. In such cases:

• You remain responsible for payment of all fees for work completed
• We will deliver all completed work product
• Any prepaid fees for unperformed work will be refunded according to our Refund Policy

13.3 Effect of Termination

Upon termination:

• All outstanding fees become immediately due
• You must cease using our Services and Content
• Confidentiality obligations survive indefinitely
• Provisions intended to survive termination (including liability limitations and indemnification) remain in effect

14. Website Use

14.1 Acceptable Use

When using our Website, you agree not to:

• Use the Website for any illegal purpose or in violation of any laws
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Website's operation
• Collect user information without consent
• Impersonate any person or entity
• Post or transmit offensive, defamatory, or inappropriate content

14.2 User Accounts

If you create an account on our Website:

• You are responsible for maintaining account confidentiality
• You must provide accurate and current information
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized use
• We reserve the right to suspend or terminate accounts that violate these Terms

15. Third-Party Services and Links

Our Website may contain links to third-party websites or integrate with third-party services. We do not endorse, control, or assume responsibility for:

• Content on third-party websites
• Privacy practices of third parties
• Performance or reliability of third-party services
• Any damages resulting from your use of third-party services

Your use of third-party services is subject to their terms and policies.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date
• Notify active Clients via email
• Post a notice on our Website

Your continued use of our Services after changes are posted constitutes acceptance of the modified Terms. If you do not agree with the changes, you must discontinue use of our Services.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by the laws of Singapore, without regard to conflict of law principles.

17.2 Dispute Resolution

In the event of any dispute arising from these Terms or our Services:

1. Informal Resolution: Parties agree to first attempt to resolve disputes through good-faith negotiations.
2. Mediation: If informal resolution fails, parties agree to participate in mediation before pursuing litigation.
3. Jurisdiction: Any legal action must be brought in the courts of Singapore, and both parties consent to exclusive jurisdiction.

17.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class, consolidated, or representative action.

18. General Provisions

18.1 Entire Agreement

These Terms, together with any Service Agreement and our Privacy Policy, constitute the entire agreement between you and PolicyWriter AI regarding use of our Services.

18.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.

18.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

18.4 Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms without restriction.

18.5 Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.

18.6 Notices

All notices under these Terms must be in writing and sent to:

• Email: [email protected]
• Mail: Blk 309B Doe Lane Crescent, Singapore 759184

19. Contact Information

For questions about these Terms or our Services, please contact us:

20. Acknowledgment

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You also acknowledge that you have reviewed our Privacy Policy and Refund Policy.